Frequently asked questions

Must I provide my name?

Current intake does not require a name, email or phone. This does not guarantee technical anonymity in all circumstances; case details or device monitoring may identify you.

Is AI used?

Advisory tools may help organise information. Processing by an external provider is not local processing; required approvals and an explanation of what is sent are necessary. Sensitive decisions remain human.

Are removal or timelines guaranteed?

Content removal and platform response times are not guaranteed. Options and timing depend on the case, platform and country.

Do translations imply support in every language?

Website languages and staff working languages differ. Available support language must be confirmed for the case; machine translation does not promise staff availability in that language.

Can I donate now?

Live payments are disabled. The current PayPal flow is Sandbox-only; use a test account and no real payment data.

Last reviewed: 27 September 2026